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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Desktop Boot and Lockup
- USB Mouse, Keyboard Unresponsive at Startup
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02-28-2018 01:44 PM
USB mouse and keyboard become unresponsive at W10 generic background screen - i.e. the screen just before the Windows sign-in screen. the computer reponds to F10 during boot to enter the BIOS but becomess unresponsive once W10 comes up. The mouse lights up for a second but quickly goes black.
I did a hard reset and "Restore Default Settings" per forum results but this didn't help. I also tried several 2.0 and 3.0 USB ports and confirmed that the wired mouse and keyboard I'm using work on a different computer.
I didn't install any new hardware, software or operating system components but the hard disk did seem unusually busy when the problem first occurred. I have up-to-date virus protection through Comcast.
Thanks for any suggestions.
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