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PDub3
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USB Mouse, Keyboard Unresponsive at Startup

HP Recommended
Envy 400-410xt
Microsoft Windows 10 (64-bit)

USB mouse and keyboard become unresponsive at W10 generic background screen - i.e. the screen just before the Windows sign-in screen.  the computer reponds to F10 during boot to enter the BIOS but becomess unresponsive once W10 comes up. The mouse lights up for a second but quickly goes black.

 

I did a hard reset and "Restore Default Settings" per forum results but this didn't help. I also tried several 2.0 and 3.0 USB ports and confirmed that the wired mouse and keyboard  I'm using work on a different computer.

 

I didn't install any new hardware, software or operating system components but the hard disk did seem unusually busy when the problem first occurred. I have up-to-date virus protection through Comcast.

 

Thanks for any suggestions. 

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TheOldMan
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Take a look at this from M$

https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-f...

 

See if that is the issue


I'm not an HP employee.
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TheOldMan
Level 15
Level 15
11,042 7,938 1,031 2,566
Message 2 of 3
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HP Recommended

Take a look at this from M$

https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-f...

 

See if that is the issue


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

View solution in original post

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PDub3
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Thank you, thank you, thank you. That worked. I struggled a bit to get the PC to boot from the DVD drive recovery disk but once I did the instructions in the link you provided solved the problem. 

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