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Locked

‎03-15-2020 08:09 AM

HP Recommended
Product: HEWITT PACKARD
Operating System: Microsoft Windows 10 (64-bit)

I am the administrator on my home PC and I am not able to login on mt computer even after resetting/changing my Microsoft password. It continues to say incorrect password. I utilized shared remote access several weeks ago when my computer was slow but have since improved!. What can I do, please help. Thanks!

1 REPLY 1

‎03-15-2020 11:15 AM

HP Recommended

@ZGraham 

Sorry, but first of all, if you have having problems with an MSN password, we can't help with that as it is entirely administered by Microsoft.

 

Second, I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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