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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer

I can print from my IPad, but not from the HP desktop; running Windows 11.  Problem started after installing Smart Print.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Cuomo2,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Update firmware: Click here

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Connect the power cord directly to a wall outlet and to the printer.
  • Turn on the printer to complete the reset.

 

Turn off Quiet Mode (Windows)

  • Quiet Mode reduces noise levels when printing, but can also reduce print speed.
  • Quiet Mode is not available for all printers.
  • HP Smart app: Open the HP Smart app, click your printer, click Advanced Settings. On the Settings tab, click Quiet Mode under Preferences, select Off, and then click Apply.
  • NOTE:
  • If prompted for a password or PIN, enter the password previously set by the printer administrator or PIN from the label on your printer. You can find the label on the back of the printer or open the cartridge access door and look inside the printer.
  • HP Printer Assistant: Search Windows for your printer, and then select your printer in the results to open HP Printer Assistant. On the Quiet Mode tab, select Off, and then click Save Setting.

Reduce print quality to improve print speed (Windows)

  • Selecting certain paper types or printing in higher quality can slow print speeds. Print with plain paper in reduced quality for faster print speeds.
  • Search Windows for printers, and then click Printers & Scanners in the list of results.
  • Click your printer, and then click Manage > Printing preferences.
  • Click the Paper or Paper/Quality tab, and then make sure Plain Paper is selected in the Type or Paper type field.
  • Adjust the print quality.
  • HP inkjet and LaserJet printers: In the Print Quality field, make sure Draft or Normal is selected.
  • HP Laser printers: Click the Graphics tab, and then click Standard in the Quality field.
  • Click OK or Apply to confirm the changes.

 

Click here for the remaining steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Cuomo2,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Update firmware: Click here

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Connect the power cord directly to a wall outlet and to the printer.
  • Turn on the printer to complete the reset.

 

Turn off Quiet Mode (Windows)

  • Quiet Mode reduces noise levels when printing, but can also reduce print speed.
  • Quiet Mode is not available for all printers.
  • HP Smart app: Open the HP Smart app, click your printer, click Advanced Settings. On the Settings tab, click Quiet Mode under Preferences, select Off, and then click Apply.
  • NOTE:
  • If prompted for a password or PIN, enter the password previously set by the printer administrator or PIN from the label on your printer. You can find the label on the back of the printer or open the cartridge access door and look inside the printer.
  • HP Printer Assistant: Search Windows for your printer, and then select your printer in the results to open HP Printer Assistant. On the Quiet Mode tab, select Off, and then click Save Setting.

Reduce print quality to improve print speed (Windows)

  • Selecting certain paper types or printing in higher quality can slow print speeds. Print with plain paper in reduced quality for faster print speeds.
  • Search Windows for printers, and then click Printers & Scanners in the list of results.
  • Click your printer, and then click Manage > Printing preferences.
  • Click the Paper or Paper/Quality tab, and then make sure Plain Paper is selected in the Type or Paper type field.
  • Adjust the print quality.
  • HP inkjet and LaserJet printers: In the Print Quality field, make sure Draft or Normal is selected.
  • HP Laser printers: Click the Graphics tab, and then click Standard in the Quality field.
  • Click OK or Apply to confirm the changes.

 

Click here for the remaining steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.