Unable to sign on HP Slimline 260-pl33w DT PC

[hobbs74]

Hello, I just purchased this desk top, hooked it up and used it once and it worked fine. The next time I needed to use it I turned it on and tried to sign in with what I thought was my password. I then get a message that says "Your device is offline. Please sign in with the last password used on this device" . I do try to sign in again but just keep getting the same message. How do I change the password and sign on again. HELP! And thank you. I am asking this question with my notebook by the way.

[Dvortex · Accepted solution]

Hello, @hobbs74 – Hope you are well 🙂

Thanks for engaging in the HP Forums! I will certainly do my best to help you 🙂

I understand you locked out of your computer and need the Windows login password. Try this first: Use the HP Guided Solution: http://hp.care/2fKbuW6

Microsoft account:

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: http://hp.care/2dHdY5M

Local account:

Use the following links to reset the password for your local account.

Windows 10: http://hp.care/2dOYNcy 

Please let me know whether that works for you or if you need further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[hobbs74]

Thanks very much for the help. The problem is solved.

[Dvortex]

Hello, @hobbs74 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

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Thank you again and may you also have a great day and even better tomorrow 🙂