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hobbs74
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Unable to sign on HP Slimline 260-pl33w DT PC

HP Slimline 260-pl33w DT PC
Microsoft Windows 10 (64-bit)

Hello, I just purchased this desk top, hooked it up and used it once and it worked fine. The next time I needed to use it I turned it on and tried to sign in with what I thought was my password. I then get a message that says "Your device is offline. Please sign in with the last password used on this device" . I do try to sign in again but just keep getting the same message. How do I change the password and sign on again. HELP! And thank you. I am asking this question with my notebook by the way.

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Unable to sign on HP Slimline 260-pl33w DT PC

Hello, @hobbs74 – Hope you are well 🙂

 

Thanks for engaging in the HP Forums! I will certainly do my best to help you 🙂

 

I understand you locked out of your computer and need the Windows login password. Try this first: Use the HP Guided Solution: http://hp.care/2fKbuW6

 

Microsoft account:

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: http://hp.care/2dHdY5M

 

Local account:

Use the following links to reset the password for your local account.

Windows 10: http://hp.care/2dOYNcy 


Please let me know whether that works for you or if you need further assistance.

Cheers 🙂

 

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Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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hobbs74
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Unable to sign on HP Slimline 260-pl33w DT PC

Thanks very much for the help. The problem is solved.

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Unable to sign on HP Slimline 260-pl33w DT PC

Hello, @hobbs74 

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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