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07-15-2022 12:58 PM
HP Recommended
Product: HP All-in-One - 24-df0137c
Please help! I did a restart on the computer cause the curser was missing now it won’t boot up. It’s stuck on logo with error message “ The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows click OK to restart the computer and then we start the installation. “
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