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maryannehanna
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Message 1 of 6
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Solved!

Unknown Error 8302 and lower screen resolution

HP Recommended
HP TouchSmart 310 PC
Microsoft Windows 10 (64-bit)

I have HP TouchSmart 310-1125f Desktop with Windows 10 Home Edition (originally Windows 7).

 

When I start the computer it beeps once and displays on the black screen,

 

Unknown BIOS Error. Error code = 8302

Press <F10> for Setup, <F2> to Continue.

 

Pressing either <F10> or <F2> continues to boot normally. However since I began to have the error message the screen resolution has gone down and the display is somewhat  distorted. I have updated the BIOS (sp52969.exe) but it did not make any difference. How can I fix the problem?

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mdklassen
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11,043 4,462 577 1,734
Message 6 of 6
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> I suppose I won't be able to get hold of a schematic of the motherboard from somewhere.

 

Probably not.  Such things are "proprietary" to HP.

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mdklassen
Level 12
11,043 4,462 577 1,734
Message 2 of 6
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Your computer: https://support.hp.com/us-en/document/c02622055/

has "integrated" video.

 

It's possible that a fault with the video circuitry is causing that error-message.

 

Because it is an "All-In-One", not a tower-style "desktop", the usual recomendation, namely to add-in a graphics card, to supercede the integrated video, is not feasible.

 

Your only option is to replace the motherboard -- but this is expensive!

 

Given that your computer is of a vintage where it was originally running Windows 7, my guess is that the HP warranty has expired. Thus, HP won't replace your computer for "free".

 

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maryannehanna
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Message 3 of 6
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Thank you very much for a very useful response. Is it possible to find which chip is damaged and replace just that?


@mdklassen wrote:

Your computer: https://support.hp.com/us-en/document/c02622055/

has "integrated" video.

 

It's possible that a fault with the video circuitry is causing that error-message.

 

Because it is an "All-In-One", not a tower-style "desktop", the usual recomendation, namely to add-in a graphics card, to supercede the integrated video, is not feasible.

 

Your only option is to replace the motherboard -- but this is expensive!

 

Given that your computer is of a vintage where it was originally running Windows 7, my guess is that the HP warranty has expired. Thus, HP won't replace your computer for "free".

 


 

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mdklassen
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>  Is it possible to find which chip is damaged and replace just that?

 

The answer comes from a James Bond 007 movie -- never say never, again.

Possible?  Maybe, in a perfect world.

 

Your computer: HP TouchSmart 310-1125f Desktop PC Product Specifications

https://support.hp.com/us-en/document/c02702695

 

has: HP and Compaq Desktop PCs - Motherboard Specifications, DA0NZ2MB6A0 (Aronia)

https://support.hp.com/us-en/document/c02558647

 

with: Integrated graphics using AMD Radeon HD 4270

 

 

 

This looks to be impossible to "disassemble", to replace any parts, except the coin-battery (round object near bottom-center) and the two sticks of RAM (in white sockets at bottom-right).

 

The "Upgrading and Servicing Guide"

http://h10032.www1.hp.com/ctg/Manual/c02525253

does not give a list of HP part-numbers, notably for the motherboard.  Sigh.

 

The "HP Part-Surfer" web-site:

http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=BV551AA

lists:

 

PC Board 
-N/A-
618639-001  Motherboard - Aronia (Shasta-AiO) 

 

Yes, a "not available" status -- you cannot order this part from HP.

 

The web-page also lists:

 

Here is the list of HP Products that Part Number  618639-001 is used in.

68 records found

 HP TouchSmart 310-1037 PC FCAN 
 HP TouchSmart 310-1105la Desktop PC 
 HP TouchSmart 310-1110la Desktop PC 
 HP TouchSmart 310-1120la Desktop PC 
 HP TouchSmart 310-1125y PC 
 HP TouchSmart 310-1155y PC 
 CNCL HP TouchSmart 310-1037 PC 
 CNL HP TouchSmart 310-1000kr PC KOR 
 CNL HP TouchSmart 310-1110a PC AUST 
 HP TOUCHSMART 310-1100Z CTO REFURB  
 HP TOUCHSMART 310-1200Z CTO REFURB  
 HP TOUCHSMART CTO 310-1000Z REFURB  
 HP TouchSmart 310-1000z PC 
 HP TouchSmart 310-1010a PC AUST 
 HP TouchSmart 310-1010es PC SP 
 HP TouchSmart 310-1010la Desktop PC 
 HP TouchSmart 310-1020 PC 
 HP TouchSmart 310-1020la Desktop PC 
 HP TouchSmart 310-1033 PC 
 HP TouchSmart 310-1038d PC SING 
 HP TouchSmart 310-1038tw PC TW 
 HP TouchSmart 310-1100fr PC FR 
 HP TouchSmart 310-1100in PC INDIA 
 HP TouchSmart 310-1100nl PC NL 
 HP TouchSmart 310-1100z CTO Desktop PC 
 HP TouchSmart 310-1105fr PC FR 
 HP TouchSmart 310-1110br Desktop PC 
 HP TouchSmart 310-1110gr PC GRK 
 HP TouchSmart 310-1110hu PC HUNG 
 HP TouchSmart 310-1110me PC EUROR3 
 HP TouchSmart 310-1110ru PC RUSS 
 HP TouchSmart 310-1110tr PC TURK 
 HP TouchSmart 310-1110uk PC 
 HP TouchSmart 310-1115ru PC RUSS 
 HP TouchSmart 310-1115uk PC UK 
 HP TouchSmart 310-1120ch PC SWIS2 
 HP TouchSmart 310-1124 Desktop PC 
 HP TouchSmart 310-1125 Desktop PC 
 HP TouchSmart 310-1125ad PC ADR 
 HP TouchSmart 310-1125uk PC UK 
 HP TouchSmart 310-1126 Desktop PC 
 HP TouchSmart 310-1138d PC A/P 
 HP TouchSmart 310-1145uk PC UK 
 HP TouchSmart 310-1150uk PC UK 
 HP TouchSmart 310-1155f Desktop PC 
 HP TouchSmart 310-1200ad PC ADR 
 HP TouchSmart 310-1200fr PC FR 
 HP TouchSmart 310-1200it PC ITL 
 HP TouchSmart 310-1200me PC EUROR3 
 HP TouchSmart 310-1200ru PC RUSS 
 HP TouchSmart 310-1200z CTO Desktop PC 
 HP TouchSmart 310-1201ru PC RUSS 
 HP TouchSmart 310-1205fr PC FR 
 HP TouchSmart 310-1205la Desktop PC 
 HP TouchSmart 310-1205uk PC UK 
 HP TouchSmart 310-1210es PC SP 
 HP TouchSmart 310-1210fr PC FR 
 HP TouchSmart 310-1210la Desktop PC 
 HP TouchSmart 310-1215uk PC UK 
 HP TouchSmart 310-1220be PC EUROA4 
 HP TouchSmart 310-1220es PC SP 
 HP TouchSmart 310-1220la Desktop PC 
 HP TouchSmart 310-1220uk PC UK 
 HP TouchSmart 310-1230es PC SP 
 HP TouchSmart 310-1236d PC SING 
 HP TouchSmart 310-1240sc PC NRL 
 HP TouchSmart 310-1260uk PC UK 
 HP TouchSmart 310-1270nl PC NL 

 

Your only hope is to scour eBay, to try to find one of the above computers,

where the listing indicates that the motherboard is in working condition.

 

 

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maryannehanna
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Message 5 of 6
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Thank you again for your detailed information. I suppose I won't be able to get hold of a schematic of the motherboard from somewhere. As you suggest, the only reasonable solution is to replace the motherboard.

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mdklassen
Level 12
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Message 6 of 6
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> I suppose I won't be able to get hold of a schematic of the motherboard from somewhere.

 

Probably not.  Such things are "proprietary" to HP.

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