-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Up Envy has power button lit. Keyboard does not power. Scree...
Create an account on the HP Community to personalize your profile and ask a question
02-04-2018 09:18 AM
The computer has no signs of being powered up apart from the power light. This goes out when power is removed and re-lights when power is connected. I have removed all devices bar the keyboard. I’ve tried holding down the power button for 15s with both the power connected and disconnected. I have tried the windows Plus B key and press Power for 2-3 seconds. This is when I checked the keyboard by pressing num key and no light came on that key. Any suggestions.?
Solved! Go to Solution.
Accepted Solutions
02-05-2018 01:32 AM
> Any suggestions?
Is the computer's HP warranty still valid? If so, contact HP.
You're probably looking at a replacement of the computer's motherboard, because the POST (Power On Self Test) is not "flashing" the LED lights on your keyboard, or sending power to your optical mouse.
-----------
Welcome to this forum.
Please click the purple/white "Thumbs Up" icon for every response that is helpful.
Also, please click "Accept As Solution" for the best response.
02-05-2018 01:32 AM
> Any suggestions?
Is the computer's HP warranty still valid? If so, contact HP.
You're probably looking at a replacement of the computer's motherboard, because the POST (Power On Self Test) is not "flashing" the LED lights on your keyboard, or sending power to your optical mouse.
-----------
Welcome to this forum.
Please click the purple/white "Thumbs Up" icon for every response that is helpful.
Also, please click "Accept As Solution" for the best response.
Didn't find what you were looking for? Ask the community