cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
150
Flag Post

Update required restart. Now restart screen is spinning for over 30 minutes.

HP Recommended
Hp envy 3LA04AA
Microsoft Windows 10 (64-bit)

Restart screen spinning continuously. 

1 REPLY 1
Highlighted
Level 12
Level 12
6,352 6,337 604 1,381
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

It looks like you have an update problem. Do you know if this is caused by a Windows update or a HP update?

 

Shut down the PC. Only connect the mouse and keyboard. Try to start the PC again to see if the update can finish.

 

This site (Link) has tips to possibly recover from this error if the update cannot complete correctly.

 

You can try: Startup Repair, System Restore, or System Image Recovery (if you create Windows images) at the Advanced Options menu. 

 

You will lose data if you use System Restore, System Image Recovery, or you have to use the additional HP Cloud Recovery option (Link) to reinstall the factory image. Some data will be lost using the first two recovery options; all data will be lost using the Cloud Recovery option.

 

Data recovery may be possible before attempting any of the recovery options above. You would have to, first, remove the HDD, connect to a different PC as a data drive to attempt data recovery.

 

Lastly, the errant update may recur, so you could see this happen again. It depends on what's causing the hanging update.

 

Regards

 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation