Updated and won’t start up now

[Brittany2004]

Pc updated and now will not boot up or do system restore. 

[Max3Aj]

@Brittany2004, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Let’s try to get your HP desktop back up and running. Since your PC won’t boot or perform a system restore after an update, here are a few steps you can try:

Power Cycle the PC

• Turn off the PC completely.
• Unplug it from the power source.
• Hold the power button for 15 seconds.
• Plug it back in and try turning it on.

Access Advanced Startup Options

If it still doesn’t boot:

• Turn the PC on and off three times using the power button during the boot process (as soon as you see the HP logo).
• On the third time, it should enter Windows Recovery Environment (WinRE).

Use Startup Repair

• In WinRE, go to:
  • Troubleshoot > Advanced options > Startup Repair
• Follow the prompts and let Windows try to fix the issue.

Try System Restore Again

• If Startup Repair fails, go back to:
  • Troubleshoot > Advanced options > System Restore
• Choose a restore point before the update.

Uninstall Updates

• If System Restore still doesn’t work:
  • Troubleshoot > Advanced options > Uninstall Updates
  • Try uninstalling the latest quality update first, then the feature update if needed.

Boot into Safe Mode

• From WinRE:
  • Troubleshoot > Advanced options > Startup Settings > Restart
  • Press 4 or F4 to boot into Safe Mode.
• If it boots, you can uninstall the update from Settings > Windows Update > Update History.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support