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- HP Community
- Desktops
- Desktop Boot and Lockup
- Updated firmware in the bios. And now my computers lots, it'...

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08-19-2024 06:18 PM
I updated the firmware. An updated bios put it goes into
Blue screen and I, you can get it to bio setup utility, but it doesn't, I can reset and everything doesn't workt'sgydtsnItsttyyltpuesiottnuIdnee1
08-21-2024 12:07 PM
Check to see if there is a hardware problem.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then Click here to check warranty
If the component is not tested then possibly it is in the updated version of UEFI diagnostics.
HP releases newer UEFI diagnostics periodically. When you select F2 during boot you are requesting UEFI diagnostics. There is an updated diagnostics package Click Here Look for the phrase 'issues outside the OS', Expand the'+'symbol and click the DOWNLOAD button. The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button. When you press F2 to run diagnostics please ensure the version is the new one. |
The can be installed from a USB flash drive if necessary.
If no failure then windows drivers or file corruption could be the problem.
I think you are stuck in a startup repair loop as described in this Microsoft Windows document.
First run diagnostics to make sure there's no bad hardware like the disk or memory.
Have you run diagnostics?
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics. If a component fails during the UEFI test then Click here to check warranty and Click here for world-wide contact info |
Since (if) Windows cannot start then you need to enter Windows safe mode from outside of Windows
First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.
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Try the startup repair first.
If the startup repair fails then do the restore point.
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on "System restore" will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE
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