cancel
Showing results for 
Search instead for 
Did you mean: 
Frankjl1954
New member
3 2 0 0
Message 1 of 6
316
Flag Post

Updated, now won't turn on

HP Recommended
Pavilion g6

Up updates installed. Now will do nothing but shift lock blinking.

Tags (1)
5 REPLIES 5
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 6
Flag Post
HP Recommended

@Frankjl1954 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Which OS are you using on the device?

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Which update did you install before the issue occurred?

And what's the sequence of blinks on that light? Also, are you sure that isn't the CAPSLOCK that's blinking?

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

0 Kudos
Frankjl1954
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Standard update on Fri. Aug. 14. Now computer turns on but does not connect to internet won't even turn screen on. Only thing it does is that the shift lock key blinks twice every few seconds.

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 4 of 6
Flag Post
HP Recommended

@Frankjl1954 Could you respond to all the questions, so we understand this device and the issue better?

Please help me, help you!

Riddle_Decipher
I am an HP Employee

0 Kudos
Frankjl1954
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Windows 10. As for anything else can't answer as screen will not come on.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,617 23,575 1,072 1,107
Message 6 of 6
Flag Post
HP Recommended

@Frankjl1954

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation