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ublac
Level 2
16 15 0 3
Message 1 of 22
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Upgraded bios and can't boot from SSD any more. Can't roll back BIOS

HP Recommended
Pavillion 510-P114
Microsoft Windows 10 (64-bit)

With BIOS F.16 I could boot fine from my Crucial MX300 drive that I had replaced when I got my computer in December.

I unfortunately upgraded my bios from F.16 to F.18 (because I thought it would help with an unrelated Virtual Box issue I was having) and my computer wouldn't start. It was stuck on the HP logo screen and when I pressed space could see the system information, but pressing ESC wouldn't bring up menu.

I thought the BIOS upgrade bricked my system, but when I replaced the SSD with a HDD, I could access the menu and performed a recovery.

I used Acronis to copy over from my SSD to HDD and it booted fine into my system, but worked slower since it was an SSD.

I tried to rollback the BIOS both through the Diagnostic menu and using a USB, but the message I receive is:

 

The System BIOS rollback failed.

 

Unable to open BIOS Signature file.

 

In the notes from F.18 bios it says:

2. Set the BIOS roll back limit version to F.18.

 

So it seems like HP doesn't allow roll back once you've upgraded.

 

My question is how can I boot from my SSD?

1. Is there a way to roll back the BIOS to F.16?

or

2. Is there a way to get the F.18 BIOS to boot my SSD?

 

Thanks for any help.

21 REPLIES 21
The_Fossette
HP Support Agent
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Message 2 of 22
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Hi @ublac

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to boot from your SSD after upgrading the bios on your computer.

 

I’d love to help!

 

I recommend you to go into BIOS & in SATA configuration select AHCI mode & reboot. Then install the SSD and check whether you are able to boot normally.

 

Follow the steps in the below article to roll back the bios.

 

http://hp.care/2p1Ij73

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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ublac
Author
Level 2
16 15 0 3
Message 3 of 22
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@The_Fossette 

 

Thanks for the info.

 

In BIOS HP Setup Utility under Storage Options
SATA Emulation is on AHCI
no other options available

 

But I still clicked save and tested the SSD, but no go - stuck on start screen.

 

I followed the instructions for BIOS recovery as I had done before and it went through all the steps, but still left me with the same version F.18 of BIOS.

 

Again, tried SSD and but didn't boot.

 

Any other ideas?

 

Thanks!

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The_Fossette
HP Support Agent
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Message 4 of 22
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Hi @ublac

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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ublac
Author
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Message 5 of 22
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I had an online chat with support but they refused to help me because it was a 3rd party ssd and referred me to paid support. Even though it was the bios upgrade that caused my issue.

 

Maybe on the phone they will be more receptive to my issue.

 

If you have any other ideas, I would be happy to try anything. I want the speed of the SSD back.

 

Thanks again.

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The_Fossette
HP Support Agent
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Message 6 of 22
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Hi @ublac

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

The_Fossette
I am an HP Employee

ublac
Author
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Message 7 of 22
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@The_Fossette

 

Thanks again. I received a private message and am following up.

Hope to have a resolution soon.

 

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ublac
Author
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Message 8 of 22
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Spoke with US technician - no resolution so far.

A couple of potential ideas with no guarantees:

1. Updated BIOS in the future may solve this

2. HP works with Samsung SSD's - so perhaps that may work

 

But currently no way to roll back BIOS or make current one work with SSD.

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twkellen
Level 1
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Message 9 of 22
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I am having this exact same issue with basically the same results.  Forced to go through the paid technical resolution.  Technitians tell me to roll back the BIOS.  I explain that the HP website specifically states that cannot be done.

 

Were you able to use a differnt SSD or were you able to get any resolution?

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mdklassen
Level 12
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Message 10 of 22
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@twkellen,

 

Please read: https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/HP-510-p-136-SSD-not-recognized-after-BIOS-upd...

 

for the same problem with SSD and the F.18 BIOS software.

 

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