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04-24-2017 12:56 PM
With BIOS F.16 I could boot fine from my Crucial MX300 drive that I had replaced when I got my computer in December.
I unfortunately upgraded my bios from F.16 to F.18 (because I thought it would help with an unrelated Virtual Box issue I was having) and my computer wouldn't start. It was stuck on the HP logo screen and when I pressed space could see the system information, but pressing ESC wouldn't bring up menu.
I thought the BIOS upgrade bricked my system, but when I replaced the SSD with a HDD, I could access the menu and performed a recovery.
I used Acronis to copy over from my SSD to HDD and it booted fine into my system, but worked slower since it was an SSD.
I tried to rollback the BIOS both through the Diagnostic menu and using a USB, but the message I receive is:
The System BIOS rollback failed.
Unable to open BIOS Signature file.
In the notes from F.18 bios it says:
2. Set the BIOS roll back limit version to F.18.
So it seems like HP doesn't allow roll back once you've upgraded.
My question is how can I boot from my SSD?
1. Is there a way to roll back the BIOS to F.16?
2. Is there a way to get the F.18 BIOS to boot my SSD?
Thanks for any help.
04-25-2017 01:33 PM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that you are unable to boot from your SSD after upgrading the bios on your computer.
I’d love to help!
I recommend you to go into BIOS & in SATA configuration select AHCI mode & reboot. Then install the SSD and check whether you are able to boot normally.
Follow the steps in the below article to roll back the bios.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
04-25-2017 02:31 PM - edited 04-25-2017 02:47 PM
Thanks for the info.
In BIOS HP Setup Utility under Storage Options
SATA Emulation is on AHCI
no other options available
But I still clicked save and tested the SSD, but no go - stuck on start screen.
I followed the instructions for BIOS recovery as I had done before and it went through all the steps, but still left me with the same version F.18 of BIOS.
Again, tried SSD and but didn't boot.
Any other ideas?
04-25-2017 03:14 PM
I recommend you to contact phone support to further diagnose the issue.
Follow below steps to contact phone support.
Open link: www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.
I am an HP Employee
04-25-2017 03:22 PM
I had an online chat with support but they refused to help me because it was a 3rd party ssd and referred me to paid support. Even though it was the bios upgrade that caused my issue.
Maybe on the phone they will be more receptive to my issue.
If you have any other ideas, I would be happy to try anything. I want the speed of the SSD back.
04-25-2017 06:47 PM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum
I am an HP Employee
04-28-2017 02:24 PM
Spoke with US technician - no resolution so far.
A couple of potential ideas with no guarantees:
1. Updated BIOS in the future may solve this
2. HP works with Samsung SSD's - so perhaps that may work
But currently no way to roll back BIOS or make current one work with SSD.
07-22-2017 05:27 PM
I am having this exact same issue with basically the same results. Forced to go through the paid technical resolution. Technitians tell me to roll back the BIOS. I explain that the HP website specifically states that cannot be done.
Were you able to use a differnt SSD or were you able to get any resolution?
07-23-2017 01:32 AM
for the same problem with SSD and the F.18 BIOS software.