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Very slow boot (4 minutes) of my new HP Pavilion x360 - 14-ba031ng

HP Pavilion x360 - 14-ba031ng
Microsoft Windows 10 (64-bit)

I have bought this laptop yesterday. Switching it on for the first time, it did all the guided set-up routine and system updates, so far so good. I have installed only Norton 360 and MS Office 365, nothing else. No files have been copied to it.

 

The laptop is okay booting up to the logon screen. After loging in, I am geting a black screen for at least 4 minutes (which is a very long time for waiting). I can see and move the mouse cursor, i can also bring up the task manager, but the screen remains black for the described 4 Minutes and then the desktop is coming up and the pc is running fine.

 

I have disabled everything possible on the boot menu --> no improvement.

I have performed Disc-clean, HD -chek file-check, defrag, Windows update HP update, Bios update and there is no virus infection!

 

Once bootet, the laptop is running fine

 

Real help (other than advice for runnig virus check, update... etc.) is very much appreciated

 

Best regards

Rolf

 

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HP Recommended

Very slow boot (4 minutes) of my new HP Pavilion x360 - 14-ba031ng

Problem Solved on my HP Pavillion x360

 

It is amazing how many people have this problem and how HP is failing to come up with a sollution. All the advise of "updates, Check disk, Virus... is doing nothing. The problem is rootet in the Stuff that HP is loading onto the computer

 

This is how I have fixed it:

 

Perform a clean boot:

https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

 

Uncheck all services (don´t worry, your PC will boot fine.  Then add service after servie one by one, rebootign your PC everytime after a service is added until you getting the delay again. This then would be the service which is causing the black screen. Check all services again except the causing service. This is paintaking but the only way. on my computer it was one Service which caused the long boot time:

 

On my computer it was the "App-Vorbereitung" ( sorry is in German) but I guess it is probably "App- Preparation" in the english version of Windows. You may guess it on the order from the top which service it is. I would start straight with unchecking this one service:

 Sys config.jpg

 

 

My computer is now booting very fast and I did not recognise any issue running my programs without this Service beeing started.

 

Personally I am disappointed about HP´s customer service, not being able to provide the customers with real advise that is helping or better, to fix the problem by not loading all that HP garbage onto windows

 

Hope this helps, good Luck and all the best

Rolf

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