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‎11-06-2020 08:02 AM

HP Recommended
Product: Envy 32 a009na
Operating System: Microsoft Windows 10 (64-bit)

My new Envy 32 a009na desk top has stopped working properly. It takes an age to start up and when it does, then  takes an age to do anything.   I have done all the tests and checks via the HP Assistance and all passed - this has taken me about 4/1/2 hours - nothing has changed.   The computer still does not work.  At times I am unable to get a response from the start menu,

 

Have I wasted a couple of thousand pounds? 

3 REPLIES 3

‎11-07-2020 10:27 AM

HP Recommended

@Johnjj1 

Did the HP Assistant tests include drive diagnostics -- is that why it took a long time?

 

IF so, you are basically out of luck regarding testing because a really SLOW PC is nearly always a failing drive and the diagnostics would have found this.

 

How old is the PC?



I am a volunteer and I do not work for, nor represent, HP
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‎11-09-2020 03:14 AM

HP Recommended

Many thanks for all the replies - I ended up getting some help from HP - they instructed me to do some testing on the Bios (cannot recall exactly what) but the PC is now working beautifully.    Grateful for the help so freely given on this forum

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‎11-09-2020 11:10 AM

HP Recommended

@Johnjj1 

It's good that it is working --but what they probably told you to do was go into the BIOS startup menu and run the various diagnostics -- which is a good thing to do, but that will not fix anything, it will only report hardware issues that it finds.



I am a volunteer and I do not work for, nor represent, HP
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