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    Fix Windows 10 Update Issues

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Message 1 of 2
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Video card issue when booting (driver won't start?) [OMEN 870-131]

HP Recommended
Omen 870-131
Microsoft Windows 10 (64-bit)
Model No. 870-131
Product No. X6G11AA#ABA
I'm having a problem with my Omen 870-131 that's preventing me from installing updates.
When I turn on the computer, I need to do it without any display cable connected, of any kind otherwise it'll hang up and won't start the display adapter. The indication I have when it's "okay" to plug in my HDMI cable is that the Wifi adapter light turns on.
This workaround prevents me from completing installation of any update that requires a restart.
This issue doesn't happen if I remove my video card and boot using the motherboard's onboard HDMI ports.  However, if I try to boot using the motherboard's HDMI ports with the card installed, it will hang.
I have upgraded to the latest version of both the BIOS and AMD's display drivers, but the issue persists.
I have tried reseating the video card and the RAM.
I have tried manually resetting the CMOS.
I do not have access to another monitor.
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @emurai,


Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that you are having issues installing updates.


Don’t worry, I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details.


  • When was the last time the computer was working fine?
  • Have you changed the video card on your computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?


Meanwhile, I recommend you download and install the Windows update troubleshooter and it will automatically fix the update related issues and install all the update.


You can download the windows troubleshooter from the below link.


Let me know how it goes and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

0 Kudos
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