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HP Recommended
OMEN 30L Desktop PC GT13-1000a (207P7AV)

If i opened my case before my warranty expired, will HP still resolve issue or do they stop helping even with a case after warranty expiration date is passed?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@steveliv81 

 

Welcome to the HP User Group Community Forum.

 

That's a good question.

 

We cannot speak for HP Support, of course.

 

My understanding is that once opened within the Warranty period, an accepted case will be completed regardless of whether the Warranty is active at the time the repair is completed.

 

Contact HP Support using the information provided when your case was open - have your case number handy as reference -- ask whatever questions you have about your situation.

 

Reminder to all >>

Never post private information in our Community.

What? 

Posting private information on a public website can attract the wrong kind of attention

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@steveliv81 

 

Welcome to the HP User Group Community Forum.

 

That's a good question.

 

We cannot speak for HP Support, of course.

 

My understanding is that once opened within the Warranty period, an accepted case will be completed regardless of whether the Warranty is active at the time the repair is completed.

 

Contact HP Support using the information provided when your case was open - have your case number handy as reference -- ask whatever questions you have about your situation.

 

Reminder to all >>

Never post private information in our Community.

What? 

Posting private information on a public website can attract the wrong kind of attention

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

You were correct, since my case was opened prior to warranty expiration, they confirmed they would honor my warranty when resolving my issue. Thanks!

HP Recommended

@steveliv81 

 

Excellent!

You are welcome.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.