Warranty repair - return to PC World

[malcolmhh]

I purchased a PC at PC World/Currys and in March it would not boot. I returned it to PC World on 15th March 2020 and was given a reference[edit]

Despite numerous text messages and emails since then I cannot find out what is happening.

I was advised today to contact HP as my PC was probably returned as it was under warranty.

I have looked on the website to try to find a contact without success. 

As it was bought a PC World the system keeps redirecting me to Team Knowhow who seem not to address me problem.

I am 73yrs old, self isolating and having difficulty doing all this on a phone.

Any help would be great.

Regards

M. Henderson

[Dragon-Fur]

@malcolmhh 

That just sounds sad.

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[Betty0610]

@malcolmhh

Welcome to the HP Support Community. 

We shall escalate this case.

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