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Warranty repair - return to PC World

HP Recommended
All In One PC
Microsoft Windows 10 (64-bit)

I purchased a PC at PC World/Currys and in March it would not boot. I returned it to PC World on 15th March 2020 and was given a reference[edit]

Despite numerous text messages and emails since then I cannot find out what is happening.

I was advised today to contact HP as my PC was probably returned as it was under warranty.

I have looked on the website to try to find a contact without success. 

As it was bought a PC World the system keeps redirecting me to Team Knowhow who seem not to address me problem.

I am 73yrs old, self isolating and having difficulty doing all this on a phone.


Any help would be great.




M. Henderson

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Message 2 of 3
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That just sounds sad.


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Message 3 of 3
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Welcome to the HP Support Community. 


We shall escalate this case.


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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