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HP Recommended

Warranty repair - return to PC World

All In One PC
Microsoft Windows 10 (64-bit)

I purchased a PC at PC World/Currys and in March it would not boot. I returned it to PC World on 15th March 2020 and was given a reference[edit]

Despite numerous text messages and emails since then I cannot find out what is happening.

I was advised today to contact HP as my PC was probably returned as it was under warranty.

I have looked on the website to try to find a contact without success. 

As it was bought a PC World the system keeps redirecting me to Team Knowhow who seem not to address me problem.

I am 73yrs old, self isolating and having difficulty doing all this on a phone.

 

Any help would be great.

 

Regards

 

M. Henderson

2 REPLIES 2
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Message 2 of 3
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HP Recommended

Warranty repair - return to PC World

@malcolmhh 

 

That just sounds sad.

 

  • I have submitted a request that someone take a look.
  • Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
  • When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
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Kind Regards,
Dragon-Fur
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Message 3 of 3
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HP Recommended

Warranty repair - return to PC World

@malcolmhh

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation