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HP Recommended
HP Pavilion Desktop - 550-153na (ENERGY STAR)

Just wondered what error this was my pc desktop leads lastsfor 10 mjns ish then I get thus error

2 REPLIES 2
HP Recommended

Hi:

 

Enter the requested information at the link below, to get a general description of the failure code.

 

HP Customer Support - Service Center

 

Your PC's product number is:   N8Y07EA

 

I'm getting an invalid Failure code when I enter the information on the website.

 

Generally, the failed component needs to be replaced when you get a 24-character failure code.

 

For example, if the code is for a hard drive, then you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual.

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

 

If it is the hard drive that has generated that failure code, you may want to consider replacing the failed mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).

 

You will need a 3.5" to 2.5" hard drive adapter so you can mount the smaller size SSD where the hard drive is currently located.

 

You can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing you can install the drivers and available software from your PC's support page.

 

HP Pavilion Desktop - 550-153na (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

HP Recommended

hi

"I'm getting an invalid Failure code when I enter the information on the website."

no doubt hard drive problem

HP Pavilion Desktop - 550-153na (ENERGY STAR)
SN:----------------------
Failure details - Hard drive check:

 

IMPORTANT:

The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

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