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    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Banana0117
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Message 1 of 10
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When Windows 11 is restarted, only a black screen is shown and the LED on the motherboard lights up.

HP Recommended
OMEN 25L Desktop PC GT12-1000i (ID 1N3Z1AV)
Microsoft Windows 11

EA88043C-018B-4393-A6DB-90FE948FC52A.jpeg

 

When Windows 11 is restarted, only a black screen is shown and the LED on the motherboard lights up.

After Windows is closed, Windows should be started again, but it does not restart and only a black screen is displayed. And the LED is the light at the location in the picture.

I reinstalled Windows 11 and replaced the motherboard at the service center, but the same problem appears.

It is very inconvenient because it is not possible to restart Windows 11.

Help me plz

9 REPLIES 9
Nirvana_95
HP Support Agent
HP Support Agent
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Message 2 of 10
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Hi @Banana0117

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if you got the motherboard replaced from an HP service center? 

Also, how did you perform the Windows 11 reinstallation?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: CLICK HERE

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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Banana0117
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Message 3 of 10
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Hello

It happened suddenly after using Windows 11 for a 1 month.

There were no hardware changes, and it happened about a month after installing Windows 11.

The motherboard was replaced by an HP service center.

After format, I reinstalled Windows 11 about 6 times.

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Nirvana_95
HP Support Agent
HP Support Agent
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Thanks for your response.

 

May I know how did you perform the reinstallation? Did you use cloud recovery?

 

Let me know.

NIRVANA_95
I am an HP Employee
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Banana0117
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Message 5 of 10
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windows11

 

I downloaded it from the Microsoft website and did a clean install.

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Banana0117
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Message 6 of 10
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According to the info I've found, after disable XMP and restart normally. How can I test it?

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Banana0117
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Message 7 of 10
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When can I get an absolutly reply?

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Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 8 of 10
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I am sorry for my delayed response.

Could you use the link below and perform the clean reinstallation using the media created with the link here: https://support.hp.com/in-en/document/c04641788 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Banana0117
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After entering the BIOS by pressing ctrl + F10, if you set the XMP profile to '3200hz' instead of 'defalt', it restarts normally.

 

But I don't want to run XMP.

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divid
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Message 10 of 10
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Yesterday, I tried updating to Windows 11 and i got the update in the "System Update" section on Settings. It started downloading and after downloading it started installing. Just after installing I restarted my laptop and after restarting the laptop it firstly showed "Updates Are Underway" an then it restarted and showed installing updates and after completion of the update installing phase the display showed me black screen with little bit of light and in the background it was showing "Preparing Windows" And it showed me "Preparing Windows" for almost 1.5 hours after waiting for 1.5hours for "Preparing Windows" the "preparing windows" disappeared but the screen was still black and i was bought to "Login Screen" after that the laptop started and everything seemed normal.

 

But, then I shut down my laptop and after few hours I started it but after starting it the laptop showed me DELL logo and it loaded for few seconds and then I got stuck on same "Black screen before logging In".

 

My laptop is capable for the windows 11 update still i am getting this problem.

 

Any support would be helpful

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