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04-04-2022 09:14 AM
@GianCarlo23 -- an All-In-One computer is more difficult to trouble-shoot than a desktop computer, because replacing components (power-supply, video-adapter, RAM, processor) is generally not possible.
If you purchased the HP computer within the last 12 months, then contact HP Support, and make a claim against the HP Warranty, to get it repaired/replaced at HP's expense.
Did you purchase the HP Care Pack, to extend the warranty?
I recommend that you take the All-In-One, and its external power-supply, to an owner/operator computer store, for professional trouble-shooting.
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