08-01-2016 08:17 AM
So I bought my ENVY Phoenix 850-065se a few months ago and noticed that when I power the machine on, the phoenix light in front goes on and you can hear the system turning on, then it seems to shut off for a few seconds and then turns on again and completes the boot.
I did a clean install on the system to make sure it wasn't any of the programs that I installed. I then measured the boot time it takes just to get to the HP emblem, which has consistently taken about 1 minute and 30 seconds. From the HP emblem to login it takes another minute and 30 seconds. Three minutes for a full boot doesn't make sense on a clean install and factory settings with an SSD.
Here are my current system specs:
Processor: Intel Core i7-5960X
System Type: 64-bit
I'd love to know if anyone is experiencing something similar and if there is a fix for it.
08-03-2016 03:01 PM
Before I provide troubleshooting documentation for you to use, I would like to take a minute to welcome you to the HP Support Community! I understand that your HP ENVY Phoenix Desktop - 850-065se CTO is starting very slow.
Note: please make sure that the power adapter is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Do you happen to have a 2.2 (or larger) TB USB hard drive attached?
Are you receiving or did you receive any error messages?
Did you try to do a hardware test in the BIOS?
Do you have anything attached to the PC?
You had said that the boot time is slow despite trying to do a fresh install. Here is a document called Computer Is Slow that may help you resolve the issue. In this document it will tell you about Microsoft Fix it. I have seen the Microsoft Fix it Solution work for others in the past.
You can also try Using Automated Troubleshooting. You will this document says "This document describes how to use the Windows 7 automated troubleshooting tools. These tools use a combination of installed and online applications to detect and resolve many PC problems, such as problems with networking, system performance, and hardware devices."
If you require further assistance, I would be more than happy to help! Please let me know the detailed answers/results of the troubleshooting provided above. If this reply resolvesyour issue, please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button at the bottom of this post.
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05-18-2017 07:49 AM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP computer where the BIOS is slow and therefore the PC takes a long time to boot up. Not worry, I'll do my best to help you.
To provide an accurate resolution, I need a few more details:
- Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
- Did you try updating the BIOS on the PC?
- What operating system are you using?
Please reply with the information and I'll surely assist you further. Cheers! 🙂
05-20-2017 07:27 AM
Product Name: CTO-160se
Product Number: N0X16AV#ABA
System Board: 2B3A 1.04
BIOS version: A0.05 (latest per download page on HP site)
Windows 10 Pro Insider Preview 64-bit
Before you say "Well, you're running Insider Preview, we can't help you", please understand that this issue has been a problem since Day 1 with this PC and I've just dealt with it.
05-20-2017 01:33 PM
05-21-2017 11:01 AM
Thank you for replying,
I appreciate your time and efforts,
As I understand you have tried the steps suggested and still having the issue with the PC shuts off automatically. I would personally suggest this could be a hardware failure with the PC itself. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
I am an HP Employee