• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-06-2019 09:06 AM

HP Recommended
Product: Pavilion Slimline s5-1020
Operating System: Microsoft Windows 7 (64-bit)

My HP Pavilion Slimline s5-1020 desktop can't be rebooted. I ordered Windows 7 64 bit Recovery Kit QE413AV For HP Pavilion Slimline Desktop PC Model Number s5-1020 from Computer Surgeons. I put the disk 1 into the PC DVD driver, and select CDDVDW boot in BIOS menu. The computer started "Windows is loading files" and the status bar was extended gradually. When it finished the loading, "Microsoft Corporation" and the status bar (empty, not started) were showed on the screen without any error. Then, the computer kept silence forever. Obviously, it stopped somewhere in abnormal. Please help me. Thanks a lot!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2019 01:08 AM

HP Recommended

Eight years is way beyond the expected service life of a desktop PC.

 

Motherboard electronic components develop issues and stop working as expected.

 

You really shouldn't invest any money in it and should source a replacement. It's currently worth less than the cost of the recovery disk set.  Sorry to have to give you such bad news, but if you need a PC, now you know now.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-06-2019 09:22 AM

HP Recommended

Is your HP Pavilion Slimline s5-1020  from the 2011 model year?

 

Does it have the original hard disk installed?

 

What was the reason you decided to use a recovery disk set?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-06-2019 02:52 PM

HP Recommended

Thanks, Erico. I'm not sure which year model. It might be, probably. Everything on the machine is original part, including the hard drive. The reason I did so is that the machine can't be rebooted. It always stops when Windows starts without any error message.

Was this reply helpful? Yes No

‎09-07-2019 01:08 AM

HP Recommended

Eight years is way beyond the expected service life of a desktop PC.

 

Motherboard electronic components develop issues and stop working as expected.

 

You really shouldn't invest any money in it and should source a replacement. It's currently worth less than the cost of the recovery disk set.  Sorry to have to give you such bad news, but if you need a PC, now you know now.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-08-2019 07:11 AM

HP Recommended

Good suggestion👍! Actually, my wife said the same before I ordered the recovery kit last week😉. Thanks for help!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.