cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
160
Flag Post
HP Recommended

Why won’t my all-in-one pc start? Sometimes it is black and other times it is a menu

All-in-one Pc

So my computer wont turn on correctly. It is either black or there is a menu where it says: troubleshooting and som more options. And i am trying to reset my pc but when that is done the screen turns black again. And i can see my cursor on the screen. I have also tried to reboot it a few times and nothing is happening.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,841 14,804 641 707
Message 2 of 2
72
Flag Post
HP Recommended

Why won’t my all-in-one pc start? Sometimes it is black and other times it is a menu

@Marcus17
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation