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Marcus17
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Why won’t my all-in-one pc start? Sometimes it is black and other times it is a menu

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All-in-one Pc

So my computer wont turn on correctly. It is either black or there is a menu where it says: troubleshooting and som more options. And i am trying to reset my pc but when that is done the screen turns black again. And i can see my cursor on the screen. I have also tried to reboot it a few times and nothing is happening.

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Echo_Lake
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@Marcus17
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

  • Step 1: Remove discs and devices
  • Step 2: Perform a hard reset
  • Step 3: Run hardware diagnostic tests
  • Step 4: Refresh or reset your PC. Click here: https://support.hp.com/in-en/document/c04718479 to complete the troubleshooting steps. By end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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