Will not get past HP logo and dots circling

[Tamboa]

Need help restarting my computer....will not get passed HP logo and dots circling...fades off then comes back on.  I have tried the esc button and F2 with no response.

[Lil_Boy_Blue]

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

[Tamboa]

I tried this and it did not work-hoping there is another solution.

[Lil_Boy_Blue]

Hi

OK so the Hard Disk passed it test, so that would suggest that it is a corrupted piece of software.

Consider doing a Factory Fresh reset, this will DELETE all you data.

Consider a Re-Install over the top of the existing install and try to save your data.

Consider a repair first and try and save your data first and foremost.

If in doubt please ask.

[Tamboa]

After pressing esc REPEATEDLY, I did get to the set up menu.  The Hard Drive passed all the tests.  When I went to do a refresh, I got-‘there was a problem refreshing your computer’.....I just want to get my photos and documents off of it....I do not want to do a reset and lose all my data.  Just confirming, if I did do a reset, I would lose photos, is that correct?  Thanks

[Lil_Boy_Blue]

In the picture is a method to xcopy off all your data, so you don't lose any.

Writ it out longhand as you obviously cannot print.