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01-06-2019 12:32 PM
Need help restarting my computer....will not get passed HP logo and dots circling...fades off then comes back on. I have tried the esc button and F2 with no response.
01-07-2019 03:03 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)
AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.
01-07-2019 06:37 AM - edited 01-07-2019 06:38 AM
OK so the Hard Disk passed it test, so that would suggest that it is a corrupted piece of software.
Consider doing a Factory Fresh reset, this will DELETE all you data.
Consider a Re-Install over the top of the existing install and try to save your data.
Consider a repair first and try and save your data first and foremost.
If in doubt please ask.
01-08-2019 09:13 PM
After pressing esc REPEATEDLY, I did get to the set up menu. The Hard Drive passed all the tests. When I went to do a refresh, I got-‘there was a problem refreshing your computer’.....I just want to get my photos and documents off of it....I do not want to do a reset and lose all my data. Just confirming, if I did do a reset, I would lose photos, is that correct? Thanks