cancel
Showing results for 
Search instead for 
Did you mean: 
Tamboa
New member
3 2 0 0
Message 1 of 6
211
Flag Post

Will not get past HP logo and dots circling

HP Recommended
ENVY Rove 20

Need help restarting my computer....will not get passed HP logo and dots circling...fades off then comes back on.  I have tried the esc button and F2 with no response.

Tags (1)
5 REPLIES 5
Lil_Boy_Blue
Level 12
7,692 7,654 332 702
Message 2 of 6
Flag Post
HP Recommended

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

0 Kudos
Tamboa
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I tried this and it did not work-hoping there is another solution.

 

0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 702
Message 4 of 6
Flag Post
HP Recommended

Hi

OK so the Hard Disk passed it test, so that would suggest that it is a corrupted piece of software.

Consider doing a Factory Fresh reset, this will DELETE all you data.

Consider a Re-Install over the top of the existing install and try to save your data.

Consider a repair first and try and save your data first and foremost.

 

W7 and W10 Repair.pngW8 Repair.png
Recovery Reinstall.png

 

If in doubt please ask.

0 Kudos
Tamboa
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

After pressing esc REPEATEDLY, I did get to the set up menu.  The Hard Drive passed all the tests.  When I went to do a refresh, I got-‘there was a problem refreshing your computer’.....I just want to get my photos and documents off of it....I do not want to do a reset and lose all my data.  Just confirming, if I did do a reset, I would lose photos, is that correct?  Thanks

0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 702
Message 6 of 6
Flag Post
HP Recommended

In the picture is a method to xcopy off all your data, so you don't lose any.

 

Writ it out longhand as you obviously cannot print.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation