cancel
Showing results for 
Search instead for 
Did you mean: 
Daracoon
New member
1 0 0 0
Message 1 of 2
209
Flag Post

Win10 Boot Fail

HP Recommended
HP Envy 750se Desktop PC
Microsoft Windows 10 (64-bit)

Hello

 

HP Envy 750se won't boot up.

I ran the HP diagnostics and it was successful on Memory Fast Test but Failed on Memory Quick Test.

 

Failure ID:  Q0DV7A-7TD9LU-QFFWMA-400K03

Product ID:  N3G97AV#ABA

 

I took out 1 Memory Stick (DDR4-2133) and reran the test, and it Failed the Mem quick Test Again.

I then tested with the other Mem Stick and got the same results, Mem quick Test Failed.

 

I replaced the memory sticks with brand new ones (DDR4-2400, Corsair Vengeance LPX Series 2x8gb) and memory Quick Test Failed as well.

When booting from USB, I will sometimes get this error Status:  0xc0000229  Info:  An unexpected error has occurred.

 

What could be the problem and fix to this problem?

 

Thanks

 

1 REPLY 1
senan6806
Retired
Retired
4,667 4,662 307 404
Message 2 of 2
Flag Post
HP Recommended

Hi @Daracoon,

 

Since the replacement memory module didn't work, it's possible that its an issue with the memory slot or system board. Please contact you regional HP Support to obtain all available service/replacement options. You may reach them from here

Have a great day!

Senan6806


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation