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‎08-15-2022 04:47 PM

HP Recommended

My volume keys, brightness keys and keyboard lighting keys were not working, I went online and sought for help and I was directed to restore the system to the last update. I did that and everything went fine, my computer booted but before the usual sign in I was met a black screen with my cursor on it, I thought it was a part of the process and waited a while but it was still there, that was when I realized something was wrong, I turned it off and on again but then it just told me that my something was wrong with my PC and gave me a bunch of automatic repair options, some of which I tried but didn't work, please I need help

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1 REPLY 1

‎08-26-2022 08:17 AM

HP Recommended

Hi @Dora19

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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