cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 1 0 0
Message 1 of 4
285
Flag Post
HP Recommended

Solved!

Windows 10 license sticker and Win 10 frozen

M9Z89AAR#ABA Pavilion 550-a114
Microsoft Windows 10 (64-bit)

Windows 10 locked up after update. Tried reboot but after the windows desktop comes on nothing is responsive. I want to do a windows 10 reinstall from a thumb drive but I don't see the windows license sticker on this PC, purchased refurbished  from Amazon & KLAMP electronics Oct 2016. Only stickers on case is model, serial. Anyone know where the sticker is supposed to be or how to get the license ID? Appreciate any help. Thanks

3 REPLIES 3
Highlighted
Level 20
Level 20
117,272 107,453 17,022 26,066
Message 2 of 4
270
Flag Post
HP Recommended

Solved!

Windows 10 license sticker and Win 10 frozen

Hi:

 

Microsoft did away with the familar product key stickers used on '98, 2000, XP, Vista and W7.

 

Beginning with W8, the product keys are all hidden in the BIOS.

 

So, you can reinstall W10 using the media creation tool (where you may have gotten the download), or use the recovery media you made and W10 will detect the W10 product key in the BIOS and automatically install and activate.

0 Kudos
Highlighted
New member
3 1 0 0
Message 3 of 4
237
Flag Post
HP Recommended

Solved!

Windows 10 license sticker and Win 10 frozen

Thanks. That seems to have worked as no activation screen came up.

0 Kudos
Highlighted
Level 20
Level 20
117,272 107,453 17,022 26,066
Message 4 of 4
234
Flag Post
HP Recommended

Solved!

Windows 10 license sticker and Win 10 frozen

You're very welcome.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation