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HP Recommended

Windows 10 update on or about 1/5/2018

HP Pavilion 20 All-in-One -b010
Microsoft Windows 10 (32-bit)
Since windows 10 update, kept saying not connected. Staples allegedly "fixed" everything - said it was a virus. All previous programs & documents no longer accessible. Automatic repair cannot repair the PC. How do I restore everything to before windows 10 update ? This auto updating is crap too by the way!!!!
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HP Recommended

Windows 10 update on or about 1/5/2018




Allow me to welcome you to the HP forums!


Sorry, but there is no kind of "time machine" function built into Windows that will let you rollback the PC to an earlier date.


There are two things that are similar but don't have all the functionality ...


First, there are Restore Points, but these save only updated system files, and not user data or settings, so these are useful for rolling back Windows Updates, but that is about all.


Second, when a major Win10 "version" Upgrade is done (as in the Fall Creator's Update), for around 30 days, Windows retains the ability to roll back that Upgrade by storing information in a Windows.old folder -- but after 30 days, Windows automatically deletes that folder.

But most of all, since "Staples" did stuff to your PC, there is no way of knowing what they removed, so in all likelyhood, there is no way of rolling back now.


If you want to reset your PC to its original condition now, you would need something known as HP Recovery Media:


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged:

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page:

If you live elsewhere, contact information is on this page:

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: and

Before using the media, read through this:

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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