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‎10-02-2019 07:22 AM - edited ‎10-02-2019 09:32 AM

HP Recommended
Product: Omen 870-204na
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 no longer starts . No recent hardware changes.

  • I can't uninstall feature or quality updates, nor is there a restore point to go back to. 
  • Chkdsk and sfc /scannow come back clean, so I don't think it's a disk issue. 
  • BIOS has been updated to the latest level F.27 Rev.A for ROM Family SSID 82F1. 

Any ideas before we try to reset it?

 

Thanks

 

 

3 REPLIES 3

‎10-04-2019 06:51 PM

HP Recommended

@SeaHippo

 

Welcome to HP support community.

 

Perform a BIOS recovery and get back to us with the results:

Click here for the steps to perform recovery.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2019 09:03 AM

HP Recommended

Thanks, Sandy.  BIOS was not the problem, and to be honest I still don't know what was.  In the end I had to go to the recovery partition and rebuild the PC.

Was this reply helpful? Yes No

‎10-11-2019 02:12 PM

HP Recommended

@SeaHippo

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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