cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 1 0 0
Message 1 of 3
233
Flag Post
HP Recommended

Solved!

Windows bootup error

Microsoft Windows 10 (64-bit)
I get a black screen but can still see cursor
2 REPLIES 2
Highlighted
New member
3 1 0 0
Message 2 of 3
232
Flag Post
HP Recommended

Solved!

Windows bootup error

https://imgur.com/a/LIUC6

I tried waiting but this login screen shows up!
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
20,879 20,779 1,153 1,242
Message 3 of 3
169
Flag Post
HP Recommended

Solved!

Windows bootup error

@Mrphain

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting no boot issue. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • By the link which you shared I see that you have a desktop and windows 10 is installed on it, correct me if I am wrong.
  • Provide the product number of the desktop?
  • When did this issue start?
  • Did you do any hardware or software changes?

Meanwhile:

 

If this issue started after the recent Windows 10 update,

Use the following instructions to resolve this and start Windows normally.

If you have not disabled App Readiness:

  1. Turn on the computer.

  2. Wait 15 to 20 minutes, if necessary, for the boot process to complete and the Windows desktop to load.

  3. Download and install HP Image Enhancement for System Logon.

  4. Restart the computer after completing installation of the SoftPaq.

If you have previously disabled App Readiness:

  1. Open Windows.

  2. In the search field, type Services.

  3. In the search results, click Services Desktop app.

  4. Select App Readiness.

    Figure : App Readiness

    Services open with App Readiness selected
  5. On the App Readiness properties page, in the General tab, set the Startup type to Manual.

    Figure : Startup type

    Properties page with Startup type set to Manual
  6. Click Apply and OK to close the properties.

  7. Download and install HP Image Enhancement for System Logon.

  8. Restart the PC after completing installation of the SoftPaq.

If the issue persists, 

Follow the steps mentioned in this HP document to fix the issue.

 

Let me know if that helps.

Cheers.

 

Sandytechy20
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation