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Windows installation disc needed

HP Recommended
hp pavilion elite hpe

i am trying to use my recently deceased husbands computer to gain access to usernames/password to online accounts that i'm transferring.  i'm a mac user and have no clue about windows, etc.  the machine was acting strange - lagging when surfing, etc.  turned it off and when i turned it back on it brought up a screen that states:


Recent hardware or software change might be the cause

1. Launch startup repair

2. Start windows normally.


neither selecion works.  it then goes on to say Install windows installation disk.  i do not have this..and can't find one


'boot selection failed because required devise is inaccessible'.  there are 3 items listed and neither one brings a different result.


please help - i can't access usernames/passwords to various online accounts without this computer.    it won't launch in safe mode or any other capacity.    i don't know what version of windows is on the computer either.


any advise would be greatly appreciated...  where i could burn a boot disk from my mac?  how i can bypass the screen mentioned above - tried all of the F keys - none worked.

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Message 2 of 2
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HP Recommended

Depending on how old this PC is, it might be successful to download the Windows 10 install from Microsoft


With a working PC scroll down to the "Using the tool to create installation media" and then follow the directions.

You can then attempt a repair with the media by booting the problem PC to this newly created media and pick repair instead of install.  It might be successful with Windows 10 or Windows 8 or 8.1.  I do not know about working on Windows 7 as I always used a Windows 7 repair disk for that.

I'm not an HP employee.
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