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Buzz11
New member
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Message 1 of 2
133
Flag Post

Windows will not start

‎10-24-2019 08:43 AM

HP Recommended
Product: Pavillion 6331P
Operating System: Microsoft Windows 7 (64-bit)

When I try to start my computer I get a system recovery screen - black with white writing.  When I perform recovery it defalts to a blue screen with system recovery options and an error message of "system cannot find the file specified (0x80070002).  When I run an F11 diagnostic I get an error code on the drive of "BIOHD-8"

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
Flag Post

‎10-24-2019 08:53 AM

HP Recommended

Hi

New Member?

 

I suggest that it may be a failed Hard Drive.

http://h10032.www1.hp.com/ctg/Manual/c01859455  /    http://h10032.www1.hp.com/ctg/Manual/c02791831

 may help out a little.

 

System Recovery options

You should attempt a System Recovery in the following order:

1.Through the hard disk drive, from the Windows 7 Start menu.

2.Through the hard disk drive, by pressing F11 on the keyboard during system startup.

3.Through recovery media that you create.

4.Through recovery discs purchased from HP Support.

   To purchase recovery discs,visit http://www.hp.com/support

 

Is F2 diagnostics?

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