With an active warranty, the provider is charging a diagnostic fee of $60

[Andy_InVan]

I was having issues, ran through the diagnostic steps and bot an Failed status on a BIOS test (Video Extensive check).

I went through the HP site and was pointed to a local service provider (London Drugs). I was informed that they're going to check the warranty coverage (it wasn't coming up through whatever site they were using), and even if the warranty coverage was in-place, I'd be charged a diagnostic fee. This is after providing the error codes, and detailed history.

Anyway, is it reasonable that the provider is charging a fee? Should I try someplace else?

[Raj_05]

Hi @Andy_InVan,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with HP Unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

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Could you elaborate on the issue for better understanding?

Alden4
HP Support