cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
173
Flag Post
HP Recommended

Won't boot, dim srreen

Example: Pavilion 27
Microsoft Windows 10 (64-bit)

Won't boot, dim screen

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,391 2,258
Message 2 of 2
138
Flag Post
HP Recommended

Won't boot, dim srreen

Hi @Chuc1,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer won't boot and extremely dim display on HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a recent software update?

Have you tried to check in the Bios? If the screen brightness is dim, then it's a possible hardware issue.

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

 

Step 1: Restart the notebook with AC power

Step 2: Check the display before Windows Opens

Step 3: Adjust the LCD brightness using the function keys

Step 4: Update the BIOS and graphics drivers

 

In some cases, a dim display might be caused by an outdated BIOS or graphics driver. Select from the following options below to update the BIOS and graphics driver on your computer:

If the display is still dim after updating the BIOS and graphics driver and as you mentioned it works fine on an alternate product, it's more likely a hardware failure within the LCD,

 

If you have followed the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Jeet_Singh
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation