cancel
Showing results for 
Search instead for 
Did you mean: 
Amberly26
New member
1 0 0 0
Message 1 of 2
205
Flag Post
HP Recommended

Won’t boot

HP all in one

I bought an HP all in one computer from a close friend of mine, After everything was set up I played around on it with no issues. After waking up this morning, the computer now won’t turn on. The screens black, though the power cord light on the back is on. I’ve used the entire troubleshooting post on here and am still dumbfounded and out of luck.

 

any suggestions?

1 REPLY 1
HP Support Agent
HP Support Agent
21,477 21,432 1,812 2,894
Message 2 of 2
108
Flag Post
HP Recommended

Won’t boot

@Amberly26 Have you reset the computer to release excessive static? If not, use the below steps:

  • Ensure your device is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power cord from the PSU,
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power cord).
  • Press the power button to turn on your desktop.

Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community!

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation