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Won't go past black screen

HP Slimline 411-a000 Desktop PC series

Hi when trying to turn on I am getting to a black screen where I see curser but nothing else 

 

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Won't go past black screen

Hi @Vikki231 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, please try the steps mentioned below:

 

Re-start the computer and keep tapping F2, run a long test with the hard drive and let me know the results. If it passes, then re-start the computer and keep tapping F11, and try performing a system restore to an earlier date when it worked fine.

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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