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HP Recommended
HP24 All
Microsoft Windows 10 (32-bit)

This unit is just 1 yr old.  Had problems at 6 months.  It resolved itself when left untouched for 2 months.

 

screen gets to the picture with time and date but won’t move on to password.  Light is solid.  Tried forcing down by unplugging.  It responded for 2 seconds with flashing light but nothing more.

1 REPLY 1
HP Recommended

@JSOP

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.