Won’t go to sign on. If left long enough screen goes dark. Light is solid

[JSOP]

This unit is just 1 yr old.  Had problems at 6 months.  It resolved itself when left untouched for 2 months.

screen gets to the picture with time and date but won’t move on to password.  Light is solid.  Tried forcing down by unplugging.  It responded for 2 seconds with flashing light but nothing more.

[The_Fossette]

@JSOP

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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