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Won’t load past lock screen

HP Recommended
Pavilion X360

My computers been just fine until I had an issue with my drawing tablet that required me to restart the computer. Now it’ll take me to the normal lock screen but once I click on it to enter my pin it just goes blurry for 2-10 minutes and goes back to the normal lock screen. I’ve restarted it about 4 times it hasn’t changed anything. I can hear apps like discord pinging in the background even though I can’t log in. I was just in the middle of a bunch of school work I can’t really do on my phone.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


  • What is the product number of your computer?
  • What is the operating system you are using?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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