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HP Recommended
Pavilion All in one PC
Microsoft Windows 10 (64-bit)

When plugging in the cord the power button flashes once quickly.  Won't start up lease help..    Model No. 24-b016

1 REPLY 1
HP Recommended

@Blakebrownlow -- is it a brand-new computer, with the HP Warranty still valid? If so, HP will repair/replace it.

 

Otherwise, if it has an external power supply, use a "multimeter" to measure the voltage and amperage output of the power-supply, and compare to the specifications listed on the label on the power-supply.

 

Can you take the computer to the store where you purchased it, to borrow a power-adapter, and connect it to your computer, to see if replacing the power-adapter fixes the problem?

 

Otherwise, it's time to take the computer to a qualified computer-technician, for proper trouble-shooting and repair.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.