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‎10-04-2020 06:46 PM

HP Recommended
Product: Envy 23 All In One
Operating System: Microsoft Windows 8.1 (64-bit)

HP Envy 23-k027c

 

 After bios update thru HP (SP70492),  wont boot to desktop. pc gets hard drive error message. After i scan hard drive unit will boot to desktop. I have to do this everytime i turn on the p.c  Can't uninstall bios update.

3 REPLIES 3

‎10-07-2020 09:29 AM - edited ‎10-07-2020 09:29 AM

HP Recommended

@rw714

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Try running an extensive System Test and let me know the outcome

 

- Shut down the Computer completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎10-07-2020 04:17 PM

HP Recommended

It does not find any error of any kind. Once it boots, it runs perfect. Everything was great until bios update. I may have to replace bios chip.

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‎10-08-2020 06:29 AM

HP Recommended

Right now there doesn't seems to be an option to downgrade the BIOS since the latest BIOS is the recommended one and it got installed properly

 

If the BIOS is the cause of the problem, HP will surely release an updated version 

KrazyToad
I Am An HP Employee

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