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‎05-18-2019 06:29 PM

HP Recommended
Product: Pavilion all in one
Operating System: Microsoft Windows 10 (64-bit)

Okay so I'm pretty sure my computer has viruses and stuff like that so I went to factory reset and it wouldn't work so I turned it off now I went to turn it back on it shows hp flicks off then flicks to a black screen please help

 

1 REPLY 1

‎05-19-2019 04:21 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

ELSE  Kaspersky Rescue Disk 18

https://support.kaspersky.com/viruses/krd18

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