Wouldnt boot into Windows, had to install new Windows 7 from Microsoft now requiring a Product Key
06-04-201909:29 AM - last edited on 06-04-201909:32 AM by Cheron-Z
Product: All IN One Smartouch 520
Operating System: Microsoft Windows 7 (64-bit)
Hi HP Support
I have an All-In- One HP computer (Touchsmart 520 PC) that was running Windows 7 home. It belonged to an elderly lady who has asked me to repair it if possible since nobody she called wanted to touch it. All hardware was working and checked out but Windows just would not boot.(black screen)
I have the product key from the actual machine  but no software. I was able to obtain an original Windows 7 Pro (Microsoft version) and reinstalled that. The computer is now working well but it will require registration within 30 days.
I tried entering the above key but it failed I am sure because its Windows Pro Microsoft and not the original HP Windows 7 Home OEM.
What is the best course of action now?