cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
333
Flag Post
HP Recommended

after clean install windows 10 hangs with HD activity light steady on

desktop p6310f
Microsoft Windows 10 (64-bit)

after clean install windows 10 hangs with HD activity light steady on. Tried different ram & different HD.

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
5,609 5,610 215 359
Message 2 of 5
223
Flag Post
HP Recommended

after clean install windows 10 hangs with HD activity light steady on

@rfp3 Welcome to HP Community!

 

I understand that after clean install windows 10 hangs with HD activity light steady on.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test.

 

If the test is passed, you may have to reinstall the operating system. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Highlighted
New member
3 2 0 0
Message 3 of 5
158
Flag Post
HP Recommended

after clean install windows 10 hangs with HD activity light steady on

I ran the diags - all passed. I did a clean install twice. It completes the installation and then starts to boot and just sits there with the Win 10 boot screen with the endless circle and the HD activity light just stuck on without flashing. I let it sit this way for 10 hours. 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
5,609 5,610 215 359
Message 4 of 5
120
Flag Post
HP Recommended

after clean install windows 10 hangs with HD activity light steady on

@rfp3

 

I understand your concerns.

 

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

Reply
0 Kudos
Highlighted
New member
3 2 0 0
Message 5 of 5
92
Flag Post
HP Recommended

after clean install windows 10 hangs with HD activity light steady on

Hello, I replaced the hard drive and now it works. Thanks anyway!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation