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black error screen incompatible p$

HP Recommended
envy 27-p011 aio
Microsoft Windows 10 (64-bit)

I'm having this issue my envy aio 27-p011 when i depress the power button i get a series of beeps 3 low tone followed by 4 high beep tones x 4 then i get a black screen that says incompatible power source system will shut down,then it does. I purchased a new power adapter from hp to be sure i had the correct one, I searched this issue and tried all the solutions, including making sure the plug was all the way in I also tried getting into set-up, and diagnostics with no success. I'm totally stumped . Can you help.

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HP Support Agent
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HP Recommended



Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I understand that your computer keeps shutting down with an error regarding the Power Source. I see that you have already replaced the Power Adapter.


I appreciate all your efforts and expertise in diagnosing this issue


Since the computer is not even booting up and keeps shutting down, I suggest you contact our Phone Support for Service Options


1) Click on this link - 

2) Click on "Continue as guest". 

3) Enter the serial of your device. You can refer to this Link: for help in locating your Serial Number.

4) Select the country from the drop-down. 

5) Click on "Show Options". 

6) Fill the web-form. A case number and phone number will now populate for you.

Thank you 🙂


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 


I Am An HP Employee

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