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‎04-26-2021 10:54 AM

HP Recommended
Product: hp envy h8-1500
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am not able to boot into Win 10 OS or BIOS.  

After power up I get a black blank screen.

There is one beep 

The two internal fans are running 

I can measure the 5 and 12 VDC on the motherboard connector.

It would be great if someone can further isolate this problem.

 

Many thanks!!!!

 

 

1 REPLY 1

‎04-27-2021 05:50 PM

HP Recommended

@scrnshot 

We have no way to access or diagnose issues with your PC from here.

 

You could try running diagnostics to see if that finds anything useful.  

 

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.



I am a volunteer and I do not work for, nor represent, HP
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