Create an account on the HP Community to personalize your profile and ask a question
04-26-2021 10:54 AM
I am not able to boot into Win 10 OS or BIOS.
After power up I get a black blank screen.
There is one beep
The two internal fans are running
I can measure the 5 and 12 VDC on the motherboard connector.
It would be great if someone can further isolate this problem.
04-27-2021 05:50 PM
We have no way to access or diagnose issues with your PC from here.
You could try running diagnostics to see if that finds anything useful.
You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community