• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-26-2021 10:54 AM

HP Recommended
Product: hp envy h8-1500
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am not able to boot into Win 10 OS or BIOS.  

After power up I get a black blank screen.

There is one beep 

The two internal fans are running 

I can measure the 5 and 12 VDC on the motherboard connector.

It would be great if someone can further isolate this problem.

 

Many thanks!!!!

 

 

1 REPLY 1

‎04-27-2021 05:50 PM

HP Recommended

@scrnshot 

We have no way to access or diagnose issues with your PC from here.

 

You could try running diagnostics to see if that finds anything useful.  

 

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.