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HP Recommended
HP all in one
Microsoft Windows 10 (64-bit)

My husband was working on the computer and the screen went black we unplugged everything and rest but nothing will show on the screen, we got our hdmi cord and hooked it up to the tv and its working on the tv screen our computer is a all in one

 

1 REPLY 1
HP Recommended

@meriwetherz Have you reset the computer to release excessive static? If not, use the below steps:

  • Ensure your device is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power cord from the PSU,
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power cord).
  • Press the power button to turn on your desktop.

Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)

 

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Riddle_Decipher
I am an HP Employee

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